Terms of service

Terms of Service

Last updated: 21 September 2026

OVERVIEW

Welcome to Welora!

The terms “we,” “us,” and “our” refer to Welora, operated by Comfy-Spree LTD. Welora operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”).

Welora is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you access or use our Services.

By accessing or using our Services, you agree to these Terms and acknowledge our Privacy Policy:

https://welora.store/policies/privacy-policy

If you do not agree to these Terms, you should not use the Services.

Nothing in these Terms limits or excludes any mandatory consumer rights available to you under applicable law.

SECTION 1 – ACCESS AND ACCOUNTS

You must be at least 18 years old or the applicable age of majority in your country to create an account or purchase products through the Services.

When creating an account or placing an order, you agree to provide information that is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, except where unauthorised activity results from circumstances outside your reasonable control.

You must notify us promptly at contact@welora.store if you believe your account has been accessed or used without authorisation.

We reserve the right to refuse, suspend, or terminate accounts that contain false information, violate these Terms, or are used for fraudulent, unlawful, or abusive activity.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display and describe our products accurately.

However, product colours and appearance may vary slightly depending on your screen, device settings, lighting, manufacturing variations, or product updates. Such variations do not affect your rights if a product is faulty, materially different from its description, or otherwise non-conforming.

Product images are provided for illustrative purposes. Packaging, labelling, and minor design details may change where this does not materially alter the product.

We may modify or discontinue products, limit available quantities, or restrict sales by person, household, region, or jurisdiction where reasonably necessary and legally permitted.

All products are subject to availability.

Product descriptions and information are not intended to replace professional medical or healthcare advice. Where relevant, always read the product label and instructions before use.

SECTION 3 – ORDERS

When you submit an order, you are making an offer to purchase the selected products.

An automated order acknowledgement confirms that we received your order but does not necessarily mean that the order has been accepted.

Your order is accepted when we send confirmation that it has been accepted or dispatched, or when fulfilment begins, depending on which occurs first. A binding contract is formed at that point.

Payment authorisation or collection does not by itself require us to accept an order. If we reject or cancel an order after payment has been collected, we will refund the relevant amount to the original payment method.

We may reject or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Incorrect pricing or product information

  • Payment failure

  • Suspected fraud or unauthorised activity

  • Shipping restrictions

  • Legal or regulatory requirements

  • Breach of these Terms

If only part of an order is unavailable, we may fulfil the available items and refund the unavailable items, unless you request cancellation where permitted.

Returns, refunds, withdrawals, and cancellations are governed by our Return and Refund Policy:

https://welora.store/policies/refund-policy

Unless otherwise agreed in writing, products purchased through the Services are intended for personal and household use and not for unauthorised commercial resale.

SECTION 4 – PRICES AND BILLING

Prices are displayed in the currency selected or shown during checkout.

We may change product prices at any time. Price changes will not affect orders that we have already accepted, except where correcting an obvious error and applicable law permits us to do so.

Before you complete an order, the checkout will display the total amount payable to Welora, including applicable product charges, shipping charges, and taxes collected by us.

For international shipments, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country if these charges are not collected during checkout. Where applicable, information about these charges or the possibility that they may apply will be provided before purchase.

You agree to provide valid, accurate, and current payment and billing information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times displayed on our website or during checkout are estimates unless we expressly confirm a guaranteed delivery date.

We will make reasonable efforts to deliver within the estimated timeframe. Delays may occur because of customs processing, carrier disruptions, weather, public holidays, address problems, high order volumes, or other circumstances outside our reasonable control.

We remain responsible for the goods until they are delivered into your physical possession or the possession of a person identified by you to receive them.

If you independently appoint a carrier that was not offered by Welora, risk may transfer when the goods are delivered to that carrier, where permitted by law.

You are responsible for providing a complete and accurate delivery address. If you notice an error, contact contact@welora.store immediately. We cannot guarantee that an address can be changed after fulfilment begins.

Nothing in this section limits your rights if an order is lost, damaged, delivered late, or not delivered within a period required by applicable law.

SECTION 6 – INTELLECTUAL PROPERTY

All content made available through the Services—including text, product descriptions, images, graphics, logos, videos, designs, software, layout, and trademarks—is owned by or licensed to Welora and is protected by applicable intellectual-property laws.

We grant you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use the Services for lawful personal purposes.

Without our prior written permission, you may not:

  • Copy, reproduce, distribute, or republish our content

  • Modify or create derivative works from our content

  • Use our trademarks, branding, or product images

  • Scrape, extract, or commercially exploit website content

  • Remove intellectual-property or ownership notices

Nothing in these Terms transfers any intellectual-property rights to you.

SECTION 7 – OPTIONAL TOOLS

We may provide access to optional tools or services supplied by third parties.

We do not control these tools and may not monitor their operation. Your use of an optional third-party tool may be subject to the provider’s separate terms and privacy policy.

Where legally permitted, optional tools are provided without additional warranties from Welora. This does not limit any mandatory rights or obligations that cannot legally be excluded.

You should review the third party’s terms before using its services.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to websites or services operated by third parties.

We are not responsible for the content, availability, privacy practices, security, products, or services of independent third parties.

Accessing a third-party website is at your discretion. You should review its applicable terms and privacy policy before providing information or completing a transaction.

Nothing in this section excludes responsibility that Welora cannot lawfully exclude.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Welora uses Shopify to operate its ecommerce store.

All purchases made through the Welora store are transactions between you and Comfy-Spree LTD, trading as Welora, and not between you and Shopify.

Shopify provides the ecommerce platform but is not the seller of Welora products and is not responsible for fulfilling Welora orders, subject to any responsibilities Shopify may have under its own terms or applicable law.

SECTION 10 – PRIVACY POLICY

We collect, use, and disclose personal information in accordance with our Privacy Policy:

https://welora.store/policies/privacy-policy

Our Privacy Policy also explains your privacy rights and how to manage your cookie and marketing preferences.

SECTION 11 – FEEDBACK

If you voluntarily submit suggestions, reviews, ideas, comments, or other feedback, you grant Welora a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, adapt, and display that feedback for legitimate business purposes.

You confirm that:

  • You have the right to submit the feedback

  • The feedback does not infringe another person’s rights

  • The feedback is not unlawful, misleading, threatening, abusive, or defamatory

We are not required to publish or use submitted feedback and may remove it where appropriate.

Personal information contained in feedback will be processed in accordance with our Privacy Policy.

Nothing in this section transfers ownership of your original content to Welora.

SECTION 12 – ERRORS AND INACCURACIES

Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, delivery charges, or estimated delivery times.

We may correct errors and update information at any time.

If an error affects an order you have already submitted, we will notify you where reasonably possible and provide any cancellation or refund rights required by law.

We will not rely on an obvious pricing error where doing so would be unlawful or unfair.

SECTION 13 – PROHIBITED USES

You may not use the Services:

  • For unlawful, fraudulent, or deceptive purposes

  • To violate applicable laws or regulations

  • To infringe intellectual-property or privacy rights

  • To harass, threaten, abuse, or harm another person

  • To submit false or misleading information

  • To transmit malware, viruses, or harmful code

  • To interfere with the security or operation of the Services

  • To collect personal information about others unlawfully

  • To gain unauthorised access to accounts or systems

  • To conduct automated scraping without permission

  • To circumvent security or access restrictions

  • To make fraudulent purchases or payment claims

We may investigate suspected violations and take proportionate action, including restricting access or reporting unlawful conduct to the appropriate authorities.

SECTION 14 – TERMINATION

You may stop using the Services at any time.

We may suspend or terminate your access where we reasonably believe that you:

  • Materially breached these Terms

  • Used the Services unlawfully or fraudulently

  • Created a security risk

  • Harmed Welora, our customers, or another party

  • Failed to pay amounts lawfully owed

Where reasonably possible and appropriate, we will provide notice of the suspension or termination.

Termination does not affect rights or obligations that arose before termination, including payment obligations, accepted orders, refunds, intellectual-property rights, or liability for an earlier breach.

SECTION 15 – DISCLAIMER OF WARRANTIES

We aim to keep the Services available, secure, and accurate, but we cannot guarantee that access will always be uninterrupted or free from technical errors.

To the maximum extent permitted by law, the website and optional online features are provided on an “as available” basis.

This section does not exclude or limit:

  • Statutory guarantees concerning products

  • Your right to receive goods that are as described, of satisfactory or legally required quality, and fit for their intended purpose

  • Rights relating to faulty or non-conforming goods

  • Any warranty, obligation, or consumer right that cannot legally be excluded

SECTION 16 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, we do not exclude or limit liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Wilful misconduct or gross negligence where applicable

  • Breach of mandatory consumer rights

  • Defective products where liability cannot be excluded

  • Any other liability that cannot legally be limited

Subject to the above, Welora is not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer’s personal use of the Services.

If you use the Services for commercial purposes contrary to these Terms, our liability will be limited to the extent permitted by law.

SECTION 17 – INDEMNIFICATION

Where permitted by applicable law, you are responsible for losses or claims reasonably incurred by Welora as a direct result of your unlawful use of the Services, fraud, intentional misconduct, or material breach of these Terms.

This section does not require a consumer to compensate Welora for losses caused by Welora, its service providers, or circumstances for which the consumer is not legally responsible.

Nothing in this section limits mandatory consumer rights.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted or removed where necessary.

The remaining provisions will continue in effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any additional terms presented during checkout, form the agreement between you and Welora concerning the Services.

These Terms do not exclude rights or remedies arising from representations that cannot legally be excluded.

Any failure by us to enforce a provision does not constitute a waiver of that provision.

SECTION 20 – ASSIGNMENT

We may transfer our rights or obligations under these Terms as part of a merger, restructuring, sale, or transfer of our business, provided that the transfer does not reduce your mandatory rights.

You may not transfer your contractual rights or obligations without our written consent, except where applicable law allows otherwise.

SECTION 21 – GOVERNING LAW

These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales.

If you are a consumer residing outside England and Wales, this choice of law does not deprive you of mandatory consumer protections available under the law of your country of residence.

You may bring a claim in any court that has jurisdiction under applicable consumer-protection and procedural law.

Nothing in these Terms requires a consumer to resolve a dispute exclusively in England and Wales where such a requirement would be unlawful.

SECTION 22 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal obligations.

Updated Terms will be published on this page with a revised “Last updated” date.

Changes will apply prospectively and will not unfairly alter the terms of an order already accepted.

Where required by law, we will provide reasonable notice of material changes.

Your continued use of the Services after updated Terms take effect means that the updated Terms will apply to your future use of the Services.

SECTION 23 – CONTACT INFORMATION

Questions about these Terms should be sent to:

Welora
Operated by Comfy-Spree LTD

Email: contact@welora.store
Website: https://welora.store/

Registered address:
2nd Floor, College House
17 King Edwards Road
Ruislip
HA4 7AE
United Kingdom

Company number: 16372573