Shipping Policy

At Welora, we are committed to delivering your order as quickly and efficiently as possible. We currently ship to Germany, Austria, Switzerland, Sweden, and the United Kingdom.

1. Shipping Costs

We offer the following shipping options:

Standard Shipping

• Germany: Free shipping on all orders

• Austria: Free shipping on all orders

• Switzerland: Free shipping on all orders

• Sweden: Free shipping on all orders

• United Kingdom: Free shipping on all orders

Express Shipping

• Express shipping is available at checkout for an additional fee.

• The applicable shipping cost will be calculated and displayed during checkout before payment.

2. Processing Time

Orders are processed and prepared for shipment within 1–2 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During busy periods, including promotional campaigns, holidays, and seasonal sales, processing times may be slightly longer. We appreciate your patience during these periods.

Processing time is separate from the estimated delivery time.

3. Shipping Methods

To provide reliable delivery, we work with trusted international shipping and logistics partners. The carrier used for your order will depend on your delivery location and the most suitable available service.

Orders containing multiple products may be delivered in separate packages. If this happens, you may receive more than one tracking number, and the packages may arrive on different days.

4. Estimated Delivery Times

Standard Shipping

• Germany: 5–8 business days

• Austria: 5–8 business days

• Switzerland: 5–8 business days

• Sweden: 5–8 business days

• United Kingdom: 5–8 business days

Express Shipping

• Germany: 3–7 business days

• Austria: 3–7 business days

• Switzerland: 3–7 business days

• Sweden: 3–7 business days

• United Kingdom: 3–7 business days

Delivery times are calculated from the date the order is dispatched and do not include the 1–2-business-day processing period.

These delivery times are estimates and may vary because of customs processing, weather conditions, carrier disruptions, public holidays, incorrect address information, or other circumstances outside our reasonable control.

Nothing in this policy limits any mandatory delivery rights available under applicable consumer law.

5. Order Tracking

Once your order has been shipped, you will receive a shipping-confirmation email containing your tracking number or tracking link, allowing you to monitor the progress of your delivery.

Tracking information may take a short period to become active after the carrier receives the parcel.

If you have not received tracking information within three business days after placing your order, please contact us at contact@welora.store.

6. Delayed or Lost Packages

While we aim to deliver every order within the estimated delivery timeframe, delays can occasionally occur because of factors outside our reasonable control.

If your package has not arrived within the estimated delivery period, please contact us at contact@welora.store. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Welora is not responsible for delays caused solely by shipping carriers, customs authorities, severe weather, strikes, public holidays, or other circumstances outside our reasonable control.

However, Welora remains responsible for ensuring that your order is delivered and will provide any remedy required under applicable consumer law if the parcel is lost or is not delivered within the legally required period.

7. Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

Welora is not responsible for delays, failed deliveries, or additional delivery costs caused by inaccurate or incomplete information provided by the customer, except where Welora or the delivery carrier is responsible for the error.

If you notice an error in your shipping address after placing your order, contact us immediately at contact@welora.store.

If your order has not entered fulfilment or been shipped, we will make reasonable efforts to update the address. We cannot guarantee that changes will be possible after processing or fulfilment has begun.

If a parcel is returned to us because of an incorrect or incomplete address, reasonable redelivery or return costs may apply where permitted by law.

8. Customs, Duties and Taxes

Orders delivered internationally may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Orders shipped to Switzerland or the United Kingdom may be subject to customs duties, import VAT, or other government charges, depending on the order value and applicable import rules.

Orders shipped to Germany, Austria, and Sweden may also be subject to import procedures or charges when products are dispatched from outside the European Union, unless the applicable taxes and duties have already been collected or prepaid.

Where taxes, duties, or import charges are collected by Welora, they will be shown during checkout where required.

Unless the checkout expressly states that duties and taxes are included or prepaid, charges imposed by customs authorities may be payable by the customer. Welora does not control charges imposed directly by customs or government authorities.

Customers are responsible for providing any information reasonably required for customs clearance.

9. Shipping Destinations

We currently ship to:

• Germany

• Austria

• Switzerland

• Sweden

• United Kingdom

At this time, we do not ship to other countries unless the destination is expressly available for selection during checkout.

If you have questions about whether we can deliver to your location, contact us at contact@welora.store before placing your order.

10. Contact Information

If you have any questions regarding your order or this Shipping Policy, please contact us:

Welora

Email: contact@welora.store

We aim to respond to customer enquiries within 1–2 business days.